At uHPLCs, we strive to ensure complete customer satisfaction. If for any reason a product does not meet your expectations, we have a return policy in place.
For wholesale orders, returns are typically accepted within 30 days of receipt of the goods, provided the products are in their original, unopened, and undamaged condition. However, this policy can vary depending on the nature of the product, order specifics, and agreement terms.
Before returning any item, please contact our customer service team to receive a return authorization. This will help us process your return promptly and ensure you receive the correct refund or exchange.
Please note that custom-made items and certain other products may not be eligible for return, or may be subject to a restocking fee. For the most accurate information, we encourage you to review our detailed return policy or contact our customer service team.